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Location: Lesmill Road, Toronto, OntarioThe Technology Delivery Centre of Excellence team is currently seeking a Systems Analyst to join this exciting space. The role is a key resource in working with critical applications enabling day to day operations while providing technical domain expertise for applications on Projects. You will have a strong development background, communicate effectively and have strong system analysis skills. Reporting directly to the Delivery Lead, Enterprise IT Pharmacy and Healthcare your role will be to quickly become the portfolio application expert, demonstrating knowledge of existing application capabilities and limitations while driving the delivery of development projects/enhancements. This knowledge is then to begin spanning portfolios so integration points are more clearly understood. He/she will work with internal partners and vendors to refine and translate solution requirements into effective software applications while working within budget, time and resource constraints. The Analyst is accountable to document application functional designs and maintain expert knowledge of the application landscape. The individual is to have expertise in application system flow, integration methods, and data elements managed by the application. This is a technical role and you have experience providing technical governance and leadership to the development partner, such as providing guidance on development standard methodologies, reviewing technical specifications, evaluating implementation strategies.
Accountabilities
Depending on the project, you will deliver either the overall E2E application functional design, the detailed component functional design, or both, based on a solution blueprint. The functional designs are to be comprehensive and to cover functional and non-functional requirements. You are responsible to walk through the design with the Architect, all affected application functional leads, and then present to the business the design as it relates to the overall solution. You will also be responsible for leading the solution functional testing working in tandem with the developers, and in some cases test groups, to ensure the integrity of the solution prior to moving to QA. You are also accountable to review production problem tickets and to drive solutions to resolve these tickets. Finally, this role is responsible to work in sizing efforts for Annual Portfolio Planning (APP), enhancements and new projects based on high-level business requirements.Primary Responsibilities:
- Application software domain expert: understands and documents current state, knowledge of application flow, data flow and integration methods.
- Strong analytical skills: able to interpret business needs and define technical solutions. Able to perform problem determination to get to root cause of application issues.
- Strong leadership skills: able to provide technical leadership to business solutions, problem determination, standard methodologies and solution integration.
- Strong documentation skills: responsible for key application and project documentation including: defines system flows, technical specifications, assembles non-functional requirements.
- Good communication: is able to describe solutions consistent with architectural standards and standard methodologies. Able to describe technical issues in simple terms.
- With knowledge of the business requirements as documented is accountable to participate in sessions with business partners and system owners to elicit application systems goals that are realized in the application system solution to meet the business requirements.
- Accountable for gathering application systems specifications, including documentation and providing quality assurance on the requirements to ensure alignment with enterprise architecture and vision.
- Accountable for application system design, technical specifications, application gap analysis, non-functional requirements and recommending service level improvements to existing application systems.
- Accountable for application documentation including detailed system flow charts, data flow diagrams and application interfaces outlining processes and data mappings.
- Participates in root-cause analysis and resolution of application system issues that emerge through design and development provides impact analysis of suggesting changes to applications such as defect fixes.
- May be requested to conduct code reviews to ensure accuracy to technical specifications.
- Participates in the definition and preparation of software and/or services tenders, proposal evaluation, vendor selection and recommendation.
- Maintain an awareness of current and developing trends in relevant technologies, systems development methodologies and standard methodologies.
- Maintain close ties with other Process and Technology departments including Business Analysts, Network Services, Service Desk, Shared Web Development Services and Engineering.
- May be required to support the team accountable to install, configure and troubleshoot system software for environment builds in support of project goals.
- Provides support to the Environment Leads and Infrastructure System Leads.
- Ability to collaborate with multi-disciplinary and multi-locational teams
- 3-5 years’ experience with application development and programming (C#, ASP.NET)
- Intermediate or better skills with Microsoft .NET Framework 4.5/4.0/3.5,C#, ASP.NET/ADO.NET, XML, XSLT
- Collaborate proficiently with external service providers and internal change & problem management teams.
- Effective in workload management and possess good time management skills and can conform to demands and timelines through analytical and problem-solving capabilities;
- Create and maintain thorough and accurate documentation of systems and procedures.