Key Accountabilities
The job holder is responsible for:
Primary:
- Manage a team of Proposal Writers / Research Analysts as part of building responses to RFP/RFI
- Provide necessary inputs and help to the team members in meeting the targeted timelines without compromising on quality of output
- Report to the Head of Bid Management and work with other key stake holders (RFP Center Leader, Global Sales/ Production/ Service/ Implementation leaders ) in getting inputs in managing RFI/RFP and Bid Management
Additional:
- Create a repository of Market Intelligence / Analytics across various industry domains
- Assume responsibility of solution design as part of the RFP/RFI process
- Manage calendar in line with the pipeline of new opportunities
- Develop responses to all the sections in the RFP/RFIs. This will include developing responses independently as well as coordinating with members from across various streams of business operations in obtaining their inputs towards building responses.
- Provide all collaterals/appendices/annexures as part of the RFP response
- Adhere to all the key milestones specified in the RFP/RFI as part of the bidding process and keep all the key stakeholders updated regularly on the progress
- Develop collaterals / case study material related to Xchanging operations across the industry domains, geographic locations and service offerings
- Provide periodic reports to key stakeholders with a status on progress of new opportunities being pursued (number of deals, details, milestones achieved, key issues/challenges, etc)
- Develop training manuals and Standard Operating Procedures (SoPs) specific to Global Sales Support function in line with Xchanging methodology
- Support periodic audit that would be performed on Global Sales Support and ensure successful completion of the same
The job-holder will strive to deliver on these responsibilities by way of
- Active demonstration of the company values in behaviour and attitude
- Building supportive relationships with his peers and colleagues
- Continually up-grading domain knowledge and industry trends and best practices
- Understanding the business of the company and the related market dynamics
- Exhibiting discipline on a personal level as well as a professional level
- Actively managing related risks and anticipating change
- Demonstrating pride in the company brand
Skills / Experience / Qualifications
Educational Qualifications
- Post Graduate / MBA (mandatory) PMP (optional)
Work experience
- Minimum of 8-10 years of post qualification experience (at least 3 years in the job profile in scope)
- Experience in service delivery (front line business or back office operations) - an added advantage
- Must be proficient in MS Office Tools (word, excel, ppt, visio, etc) and similar tools
Skill sets
- Problem solving capabilities
- Eye for detail
- Good interpersonal skills
- Ability to work on multiple assignments at a time (multi-tasking)
- Service excellence oriented
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