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Senior HR Business Partner, Global Service Centre, Bangalore

Job description

In this exciting role, you will have a dual reporting to the Head of Administration & Finance, GSC and General Manager, GSC & Service Architect Practice. You will provide strategic and operational People & Culture support to the team.  This is a pivotal role in the delivery and the management of People & Culture support and must also work closely with the Finance & Commercial Department to ensure integrated team support.

The role requires a sound level of skill in all Human Resources functional areas including: staffing, compensation, payroll, employee relations, learning & development, performance management, and talent management.  The individual will apply their expertise to improve processes and support business strategies.

Main Responsibilities 

• To identify issues or problems, proactively address concerns, and partner with others in the local and regional HR community to develop solutions
• Engaged in requirements analysis, design, development, deployment, and support of HR programs to meet critical business objectives.
• Consult with the in country and regional leadership team to determine the key HR strateges to meet business objectives, while ensuring linkage to the regional HR strategy and program architecture.
• Manage organizational design and resource deployment to drive increased productivity and achieve optimal labor efficiency.
• Deploy targeted sourcing strategies and attack plans for hiring talented ICT associates
• Coach, mentor and hold stakeholders / managers accountable for creating a positive and engaging work environment which attracts, retains and motivates employees.
• Facilitate a pay-for-performance culture by implementing performance management methodologies to differentiate top and bottom performers and by ensuring that compensation plans reward accordingly.
• Provide internal benchmarking to assist managers in making better compensation decisions that align with organization and company strategies.
• Actively drive a Talent Management plan that identifies top and bottom talent, establishes action plans for managing talent and determines successors for key roles.
• Partner with managers to identify key/outstanding performers and to ensure appropriate recognition,  motivation, and retention plans are in place
• Engage with Learning & Development team to establish a plan to bridge talent gaps through deployment of development and training experiences that improve organizational capability.

Desired Skills and Experience

• Bachelor’s degree in HR, Business or related field with post graduate HR qualifications
• Minimum 10 - 15 years of relevant experience in IT Services environment of HR experience
• At least 10 years in a mid to senior HR capacity  
• Understanding of HR practices in a helpdesk environment
• Work experience in IT or technology companies preferred
• Excellent communicator and able to articulate and influence at a corporate level
• Visionary/big picture person, a systemic thinker and effective implementer
• Ability to interface with multiple functions, as well as multiple specialists, in developing and/or deploying quality HR practices, processes, programs, and services
• Proven success getting results in a matrixes organizational environment
• Ability to gain respect from line management and establish effective working relationships
• Experience supporting a sales population is strongly preferred

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