Position Overview
As an Enterprise Implementation Consultant, you will be responsible for ensuring that Replicon’s customers achieve success with their chosen solution, which is defined by the effective implementation, high user adoption, and return on investment. Leveraging your functional, technical and consultative skills, you will achieve these goals by understanding the customer’s overall business objectives and providing recommendations on how to get the most out of Replicon’s solutions to facilitate our customer's business needs. You will partner with our enterprise project team to review current business processes and make recommendations to improve efficiency while mapping solution design to Replicon product functionality.
Individuals with implementation experience in HRIS, time management, ERP, and/or payroll systems are encouraged to apply. Ideal candidates would have a proven history of exemplary consultative skills, client servicing skills, and experience in translating technical requirements to business solutions. You are expected to be creative and think outside the box to and be able to operate in a fast-paced environment with competing priorities
Responsibilities:
- Implement and manage a large volume portfolio of key customer accounts
- Responsible for optimal solution design and ensuring it meets the client’s business needs
- Work closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen Replicon solution
- Oversee successful implementation/configuration of Replicon’s product suite for each customer account by closely working with business analyst
- Develop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of action
- Work collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timelines
- Participate in project planning activities, including defining detailed project tasks/activities
- Ensure 100% quality on each delivery using standard testing methods, validation, and user acceptance testing
- Translate the functional and technical requirements into the business document. Responsible for preparing test scripts; training materials and maintaining required checklists
- Responsible for overall project management, stakeholder management, and customer management
- Consistent engagement with various levels such as PMO, C Levels, IT, and Operation heads at the customer end during engagement
- Share best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the customer
Qualifications:
- Bachelor’s Degree or equivalent work experience in the software industry
- PMP, ITIL certification is a plus
- Overall 8+ years of experience with 6+ years of strong consulting, customer delivery, and Implementation experience of business software such as ERP, CRM, Payroll, HRIS, and SAAS applications is a plus
- Excellent business acumen and experience dealing with challenging situations
- Experience working and communicating with C-level executives and HR/Payroll heads
- Experienced in handling multiple complex engagements simultaneously
- Experience implementing multiple project configuration set up, with proven incorporation of structured planning and testing processes
- Expertise in setting and managing customer expectations at the enterprise level
- Expertise in business processes, knowledge of system development, and process improvements
- Expertise in gathering business requirements, process flows, and use cases
- Expertise with modeling and mapping as-is and to-be business processes.
- Engaged in integration touch points and understanding of emerging technologies
- Excellent verbal and written communication skills