Systems Operations Analyst/ Toronto/ 2-4 yrs

Mail resumes to recruit3 @liveassets.ca

The Systems Operations Analyst is responsible for datacentre maintenance and upkeep, ongoing daily operations performance and availability, as well as network monitoring. You will be responsible for analyzing incidents on these systems post-crisis and deploying fixes as necessary.

What will you do?

• Actively participate in the deployment of company’s datacentre server infrastructure within AWS and on premise solutions.
• Ensure operational integrity and performance along with datacentre/network resource availability and reliability.
• Actively participate in company’s Safety Management System (SMS) including reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Guidelines.
• Provide second-third level support as required during operational disruptions and with data centre and/or network outages.
• Ensure continuous operations of datacentre through auto-recovery and/or elasticity procedures.
• Work closely with the Information Systems team to provide a smooth, automated, implementation process of their applications.
• Respond to incidents that affect the company’s datacentre server infrastructure and applications within AWS and on premise solutions, escalating internally or to third-party vendors as required.
• Provide automated processes for implementations, system integrations, and routine maintenance.
• Provide and maintain automated (scripted) solutions for repetitive ongoing operational tasks and processes.
• Fix network problems, and escalate internally or externally, as necessary.
• Interact with third-party application and software vendors for new deployments or to deploy fixes as required.
• Work closely with the Technology Solutions and Security teams to develop automated solutions where possible, while maintaining reliability and alignment to security and compliance requirements.
• Build and maintain accurate system and network documentation for the Help Desk team, who provide level 1-2 support assistance.
• Responsible for analyzing and/or preparing Change Requests for all work to be performed and maintain a record of these requests.
• Participate in post incident reporting (PIR) analysis and preparation.
• Provide and maintain system, network and application monitoring, alerting and metric gathering.
• Participate in after hours, on call rotation.
• Perform other related duties as required.

Required:

• Bachelor’s degree in computer science or engineering (or equivalent experience).
• Experience with AWS and cloud technologies.
• Experience supporting technology operations systems (servers, applications, network).
• Excellent collaborator with good communication skills.
• Ability to communicate clearly with business users and project management.
• Experience integrating applications and systems.
• Ability and experience setting up multiple environments for testing and development purposes.
• Experience implementing, supporting and enhancing technology systems.
• Ability to work on multiple projects with multiple deadlines.
• Proposes solutions or alternatives to problems.
• Excellent organizational skills & attention to detail.
• Strong problem determination and solution skills.
• Software development skills are a definite asset.
• Ability to construct user guides and documentation.
• Ability to travel when required (including travel to US destinations).
• Availability to work off hours (including evenings, weekends and holidays) if required.

What’s in it for you?

• Paid overtime hours.
• Work remote 1-2 days a week.
• Leaders who support your development through mentoring and managing opportunities.
• Opportunity to make a difference and lasting impact.
• Development opportunity.
• Discount on flights.

“We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.”